FAQ's

We’ve compiled a list of frequently asked questions to help you find the information you need quickly. If you don’t see your question here, feel free to reach out to us through our Contact Us page.

  • How do I place an order?

Placing an order is simple:

  1. Browse our products by category or use the search bar.
  2. Add the items you wish to purchase to your cart.
  3. Proceed to checkout and fill in your delivery and payment details.
  4. Confirm your order. You’ll receive a confirmation email with your order details.

  • What payment methods do you accept?

We accept the following payment methods:

  1. Credit/Debit Cards (Visa, MasterCard, etc.)
  2. Net Banking
  3. UPI (Google Pay, PhonePe, etc.)
  4. Cash on Delivery (COD) is also available in selected regions.

 

  • Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available in selected areas. You can check for COD availability at checkout by entering your delivery PIN code.

  • How long does delivery take?

Delivery times vary based on your location:

  1. Metro Cities: 3-5 business days
  2. Other Cities & Towns: 6-7 business days

You’ll receive a tracking number once your order is shipped.

  • What are the delivery charges?

We offer free delivery on orders above ₹1000. For orders below ₹1000, a nominal delivery fee will be charged, which varies based on your location and order size.

  • How can I track my order?

You can track your order by clicking on the tracking link provided in your order confirmation email or by logging into your account on our website and navigating to the My Orders section.

  • Can I cancel my order after placing it?

Yes, you can cancel your order within 1 hour of placing it. Please contact our customer service team immediately for assistance. Once the order is processed or shipped, changes may not be possible.

  • What is your return and refund policy?

If you're not satisfied with a product or receive a damaged item, you can request a return or replacement within 7 days of delivery. Refunds will be processed within 5-7 business days after we receive the returned item in its original condition.

For more details, please visit our Return & Refund Policy page.

  • Do you offer bulk orders or wholesale pricing?

Yes, we cater to bulk orders for homes, businesses, and events. For wholesale inquiries, please contact us at swamiji.sj1@gmail.com

  • What if an item is out of stock?

If a product is out of stock, you can sign up for an alert by clicking on the "Notify Me" button on the product page. We will notify you via email or SMS when it is back in stock.

  • How can I contact customer service?

You can reach us via:
- WhatsApp Assistance: +91 9996559284
- Email: swamiji.sj1@gmail.com


Still have questions? Visit our Contact Us page, and we’ll be happy to assist you!